Privacy Policy

Last updated: 03/06/26

The protection of your personal data is a priority for SKALE LABS. This Privacy Policy aims to inform you about how we collect, process, and protect your personal data when you use our website https://skalecosmetics.com/, in compliance with the General Data Protection Regulation (GDPR) and applicable French laws.

1. Data Controller

The data controller responsible for processing your information is:

SKALE LABS A simplified joint-stock company (SAS) organized under the laws of France. Registered with the Paris Trade and Companies Register (RCS) under number 100 169 051. VAT Number: FR 01 100169051 Registered Office: 60 rue François 1er, 75008 Paris, France.

For any questions regarding your data, you can contact us at: hello@skalecosmetics.com

2. Data We Collect

We may collect and process the following data:

  • Identity and Contact Data: Name, surname, email address, phone number, shipping/billing address.

  • Transaction Data: Details of payments, order history, and invoices.

  • Technical Data: IP address, browser type, connection data (via cookies).

3. Purpose of Processing

Your data is collected for the following purposes:

  • Customer Relationship Management: Processing inquiries, managing orders, invoicing, and support.

  • Legal Compliance: Accounting and tax obligations (VAT/Export compliance).

  • Website Improvement: Analyzing traffic and site usage (anonymous statistics).

  • Marketing (if consented): Sending newsletters or information about our offers.

4. Legal Basis for Processing

We only process your data if a legal basis allows it:

  • Performance of a Contract: To manage your orders or respond to your requests.

  • Legal Obligation: For invoicing and accounting.

  • Consent: For specific cookies or newsletters (which you can withdraw at any time).

  • Legitimate Interest: To ensure the security of our website and prevent fraud.

5. Recipients of Your Data & Hosting

Your data is strictly confidential. However, to operate our online store, we share data with:

  • Hosting & E-commerce Platform: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

    Legal Entity: Shopify International Ltd. Address: Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland.

  • Other Service Providers:

    • Payment gateways (e.g., Stripe, PayPal) to process your transactions.

    • Logistics and shipping carriers to deliver your orders.

We do not sell or rent your data to third parties.

6. International Data Transfers

As part of our business (using tools like Google Analytics, Shopify, or payment solutions), some data may be transferred outside the European Union. SKALE LABS ensures that these transfers are governed by appropriate safeguards (such as the European Commission's Standard Contractual Clauses).

7. Data Retention

  • Customer Data (Invoicing): 10 years (legal accounting obligation in France).

  • Prospect Data: 3 years from the last contact.

  • Cookies: Maximum 13 months.

8. Your Rights

Under the GDPR, you have the following rights regarding your data:

  • Right of access and rectification.

  • Right to erasure ("Right to be forgotten").

  • Right to restriction of processing.

  • Right to object.

  • Right to data portability.

To exercise these rights, please contact us by email at: hello@skalecosmetics.com or by mail at our registered office in Paris. If you believe, after contacting us, that your rights are not being respected, you have the right to lodge a complaint with the French Data Protection Authority (CNIL) or your local supervisory authority.

9. Cookies

Our site uses cookies to improve your experience. You can configure your preferences via the cookie banner upon your arrival on the site.